Boston, Lincolnshire — June 2026
Local IT support company EB IT Support Ltd, based at the Boston Enterprise Centre, has announced an updated service and pricing structure set to take effect from 1st July 2026, alongside the introduction of several new service tiers designed to give customers greater choice, transparency, and flexibility.
From the Road to a Dedicated Workshop
The changes mark a significant milestone in the company's development. For several years, EB IT Support operated as a fully mobile service, with engineers travelling directly to customers' homes for every job. Since establishing a permanent base at the Boston Enterprise Centre — complete with a dedicated workshop space — the business is now able to offer a broader and more efficient range of services.
"Having a proper workshop has changed everything for us," said lead engineer Eddie. "We can turn repairs around faster, take on more complex jobs, and offer customers a genuine choice between bringing their device to us or having us come to them. This pricing update reflects that new reality."
A Simpler, Fairer Pricing Structure
The most notable change is the retirement of the previous three-zone travel system — Zones A, B, and C — in favour of a straightforward flat-rate model. Workshop and Remote Support will be charged at £55.00 per hour, while home visits will start at £79.99 per hour covering the callout and the first five miles, with additional mileage charged at £1.50 per mile beyond that distance.
A new transparent quoting system will also be introduced, ensuring that every customer who enquires about a repair receives a side-by-side comparison of workshop and on-site options — including the full cost breakdown — before committing to anything.
New Premium and Emergency Service Tiers
Two higher-tier services have been formally introduced as part of the update.
The Dedicated Engineer Service, priced at £200.00 per hour per callout, is aimed at customers who wish to have a specific, named engineer assigned exclusively to their support needs. The company has been clear that this premium reflects the genuine cost of reserving an individual engineer's time and availability, and does not confer higher SLA priority. Customers are encouraged to follow the standard support process — helpdesk, remote support, then callout assignment — as this remains the fastest and most cost-effective route in the majority of cases. Where the standard process naturally results in the preferred engineer being assigned, standard rates will apply; the premium rate is only charged when a customer actively bypasses the process to enforce their choice.
The Emergency Line and Emergency Callout service, available for genuine out-of-hours urgent situations, is priced at £300.00 per hour per callout, with no additional fees or mileage charges.
Giving Back to the Community
Alongside the pricing updates, EB IT Support is introducing a range of customer discounts applying to labour costs. Blue Light Card holders and military personnel will receive 20% off, while customers who complete six stamped repair visits will qualify for 50% off via the new Loyalty Card scheme.
On-Site Visits Restructured
To maximise the efficiency of the new workshop, on-site home visits will be restructured to Tuesdays and Thursdays only, between 10:00 AM and 4:00 PM from 1st July. Workshop and remote support options remain available across all working hours.
Business Contracts Unaffected
The company has confirmed that customers on existing business contracts will not be affected by any of these changes. Rates are fixed for the full term of each contract, with pricing reviewed only at annual renewal. The updates apply exclusively to ad hoc customers.
Book Before July
With current availability already limited — appointments are backed up for approximately two weeks leading up to 18th June — customers wishing to take advantage of existing rates are encouraged to get in touch promptly.
For more information, visit eb-it.uk or contact the team at [email protected].
EB IT Support Ltd is a locally owned IT support company based at Boston Enterprise Centre, PE21 7TW, providing workshop, remote, and on-site support to residential and business customers across the Boston area.
